Job Description
Job Overview:
## Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the printing industry, located in Madison, CT. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about providing exceptional service to both business and consumer clients. If you have a knack for problem-solving and a strong background in sales, we want to hear from you!
## Responsibilities
Act as a primary point of contact for customers, addressing inquiries and resolving issues promptly.
Provide expert advice and support as a Service Advisor/Writer, ensuring customer satisfaction.
Engage in Territory Sales, identifying opportunities to expand our customer base.
Develop and maintain strong relationships with Business-to-Business (B2B) and Business-to-Consumer (B2C) clients.
Conduct both Outside Sales and Inside Sales activities to drive revenue growth.
Collaborate with the production team to ensure timely and accurate order fulfillment.
Maintain detailed records of customer interactions and sales activities.
Stay updated on industry trends and product offerings to provide informed recommendations.
Qualifications
Proven experience as a Customer Service Representative or in a similar role, preferably in the printing industry.
Strong skills in Service Advisor/Writer functions.
Experience in Territory Sales and a solid understanding of B2B and B2C sales processes.
Demonstrated success in both Outside Sales and Inside Sales.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Proficient in using CRM software and Microsoft Office Suite.
You should be proficient in:
- Service Advisor/Writer
- Territory Sales
- Business-to-Business (B2B)
- Business-to-Consumer (B2C)
- Outside Sales
- Inside Sales
