Job Description
Job Overview:
Job Title: Customer Service Representative
Company: Government Scientific Source
Location: Reston, Virginia (Hybrid: 3 days on-site)
About Government Scientific Source:
Since its inception in 1991, Government Scientific Source (GSS) has been driven by a desire to empower those at the forefront of cutting-edge scientific research and groundbreaking discoveries. By championing employee development and through the careful cultivation of quality, compliance, and integrity in all facets of business, GSS has established itself as a dynamic scientific equipment distributor that fosters innovation and facilitates advancements in the federal research arena and beyond.
Purpose of Role:
The Customer Service Representative is at the heart of the GSS mission to provide an exemplary customer experience. They provide friendly support to GSS customers in a prompt and professional manner. Through cross departmental collaboration they identify opportunities to better serve the needs of the customer. The successful candidate will possess excellent communication skills, work well on a team, and thrive in a fast-paced environment.
Your Impact:
- Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible.
- Process requests for quotations (RFQs).
- Process and manage standard orders under $10,000 under general supervision.
- Support the direct sales team and general 800# phone lines.
- Identify material cross-reference opportunities to meet delivery requirements.
- Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests.
- Cross-collaborate with other team members and departments to best meet the needs of the customers.
- Communicate with suppliers to confirm pricing and product availability.
- Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested.
- Performs other related duties as assigned.
Who We are Looking For:
Required Education, Experience, and Skills:
- High school diploma or equivalent.
- Minimum of one to three years’ experience in customer service.
- Or equivalent combination of education and experience.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to handle multiple priorities under time-critical constraints.
- Ability to work independently as well as part of a team.
- Proficiency with office software, i.e., Outlook, Word, and especially Excel.
Preferred Qualifications:
- Bachelor's degree in business or a science-related field.
- Proficiency with computers and their applications.
- ERP experience is a plus.
The Details:
- Hybrid position. Days on-site are Tuesday, Wednesday and Thursday.
- Hours for position: 9:00 am- 6:00 pm.
Why Work for GSS?
- 15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.
- Annual discretionary profit-sharing bonus.
- 100% company paid life and disability insurance.
- Maternity and Parental Leave.
- Health insurance, FSA and DCA availability.
- Company sponsored 401k with matching as well as tuition reimbursement.
Work Authorization:
Must be eligible to work in the United States.
AAP/ EEO Statement:
Government Scientific Source (“GSS”) is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, GSS is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.
It is the policy of Government Scientific Source (“GSS”) to provide equal employment opportunity (EEO) to all persons for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.
How to Apply:
Ready to embark on an extraordinary journey with Government Scientific Source? Unleash your potential by joining our team of distribution pioneers. To begin your application process, submit your resume showcasing your relevant experience and highlighting why you're drawn to Government Scientific Source.
Note: We receive a high volume of applications and can only respond to shortlisted candidates. Thank you for considering Government Scientific Source as your launching pad for a thrilling career.
