Customer Service Representative I

Decision Dynamics, Inc.

Location Pin Icon
Brandywine, MD

Job Description

As posted by the hiring company

Job Overview:

Here at IAA, excellent customer service is of our importance. That's why our Customer Service Representatives play such a meaningful role in the function of our branches and service centers.

IAA, Inc. is seeking a Customer Service Representative to join our team in Metro DC.

Customer Service Representatives embody our "collaborative worker" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
In return for their excellent skills and abilities, Customer Service Representatives are offered a benefits package including: health insurance, 401K, Short, and Long Term Disability, Life Insurance/ Accidental Death and Dismemberment, paid holidays, and vacation.

Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (

What Do IAA Customer Service Reps Do?

  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Reference pricing and delivery information
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process paperwork in preparation for auction day, securing necessary approvals
  • Help with other duties around the office to help out
  What are the Requirements?
  • Communicating abilities to speak with ease to customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time managing skills
  • Positive attitude
  • Proficiency to work unassisted
  • Interactive skillfulness
  • Professional and clean appearance
  • We'd also want someone open to learning automobile titling as part of their development!
Educational/Certification Requirements:
  • A high school diploma is awesome, but equivalent work experience would be great too!
  • 0-2 years’ previous work experience
  About IAA:

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing new technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities