Description

Are you the kind of person who thrives on delivering exceptional customer experiences and making things happen? Hartung Glass Industries is looking for a Customer Service Representative who’s ready to bring their problem-solving skills, team spirit, and enthusiasm to our dynamic workplace. With a pay range of $18 to $22 per hour based on experience and unbeatable benefits, this is your chance to shine!

What We Offer You:

Comprehensive medical, dental, vision, and disability benefits
Quarterly Profit Sharing
401k with employer match
Wellness programs to keep you at your best
Career development and growth opportunities
Referral bonuses up to $1500.00

Your Role: As a Customer Service Representative, you'll be the vital connection between our customers and our operations. Your day-to-day will involve processing orders, addressing inquiries, and providing top-notch service—all while contributing to the success of our team.

Key Responsibilities:

Process high-volume customer orders and change notices accurately and efficiently
Perform general office duties including data entry, filing, and copying
Understand and effectively execute customer service policies and procedures
Take initiative to research and provide solutions when requested information is unavailable
Collaborate with operations and sales teams to track orders and handle special product requests
Answer and direct customer phone calls and assist visitors with professionalism and courtesy

Requirements

What You Bring:

High school diploma or equivalent
2+ years of experience in an office-based customer service role preferred (but not required)
Experience in the glass, construction, or banking industry preferred (but not required)
Strong mechanical aptitude and ability to troubleshoot
Knowledge of glass fabrication processes is a bonus
Proficiency in Microsoft Office and basic math skills
Clear communication skills, attention to detail, and self-motivation
A team-player attitude dedicated to team success

Why You’ll Love It Here:

Competitive pay based on experience
Comprehensive, low-cost benefits package
401k with company match
Paid time off (vacation, sick days, holidays)
Quarterly Profit Sharing Bonus

At Hartung Glass Industries, we don’t just work with glass—we craft solutions and build lasting relationships. If you’re ready to join a team that values dedication, excellence, and a little bit of sparkle, apply today!

Hartung Glass Industries is an Equal Opportunity Employer.