Job Description

**Overview:

**

We're hiring a Customer Support Representative! If you have a passion for helping customers and a knack for detail, we want to hear from you.

**What you'll do:

**

• Serve as the main point of contact for customers via email and phone, handling inquiries and resolving issues related to our product lines.

• Process all incoming orders, ensuring accuracy in products, pricing, and delivery requirements.

• Prepare quotes and manage order processing from start to finish.

• Coordinate with other departments, including shipping, finance, and quality control—to solve customer problems efficiently.

• Maintain detailed records of customer interactions and update our product knowledge base.

• Analyze data to create reports on customer issues and trends.

• Assist with other clerical tasks as needed.

**What you'll bring:

**

• 1-3 years of experience in a customer support role.

• Strong verbal and written communication skills with an excellent telephone manner.

• Proficiency in Microsoft Office (Word and Excel).

• Experience with ERP systems is a plus.

• An associate’s degree or an equivalent level of knowledge is preferred.

You should be proficient in:

• Customer Service