Customer Service Representative

Keller Laboratories

Location Pin Icon
Reno, NV

Job Description

As posted by the hiring company

Job Overview:

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX nSequence in Reno, Nevada for a Customer Service Representative.

The regular hours for this position are from 8:00AM to 5:00PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  


Primary Responsibilities and Essential Functions of the Position:

  • Answer phones in a timely manner while displaying appropriate phone etiquette
  • Promptly relay issues and concerns to appropriate area
  • Be courteous and treat external as well as internal customers with respect
  • Liaison between the customer and the lab staff
  • Scheduling all cases in Magic Touch
  • Follow up on cases that have been outsourced
  • Invoice completed cases
  • Payment posting and lockbox transactions
  • Organize work area for highest function and efficiency
  • Ability to effectively use lab management software address customer needs
  • All other duties as assigned

Skills and Abilities Required: 

  • Must be able to fluently read, write, speak and understand English
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Type minimum of 55 wpm
  • Verbally communicate via telephone-maintaining a positive demeanor.
  • Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect.
  • Takes initiative
  • Exemplify the NDX core values
  • Excellent listening skills
  • Attention to detail and accuracy 

Minimum Education and Experience Required: 

  • Required: High school diploma or GED equivalent
  • Entry level role

Hazardous Materials or Equipment Used:

  • General Office Equipment

Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time
  • Push, pull, lift, and/or carry up to 25 pounds