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Customer Service Representative

Arrow Distributing, Inc.

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Omaha, NE
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Description

In 1980, Arrow Distributing began selling RV and MH parts out of one location in Omaha, Nebraska. Today, Arrow has ten warehouses and still grows and maintains the strong Midwestern values that we were built on.


Arrow carries a proud heritage of top-notch customer service and it's what separates us from our competition. We are a family owned distributorship that values our employees, customers and is deeply committed to the RV and MH industries. We pride ourselves on being an innovator, committed to providing our dealers the best the industry has to offer.


Inside Sales / Customer Service


We are currently seeking an individual to fill a Full Time Inside Sales / Customer Service position at our Omaha location. This position would be responsible for:


  • Taking and processing customer orders over telephone, fax, and computer
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Writes or types order form, or enters data into computer, to determine total cost for customer
  • Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them
  • "Up-sells" customers to introduce them to new products and services
  • Assists with any customer service issues that may arise

We offer a full range of benefits after a short waiting period, including:

  • health insurance--company pays up to 75% of employee premium!
  • dental insurance
  • vision insurance
  • life insurance
  • short term & long term disability insurance
  • accident insurance
  • critical illness insurance
  • hospital indemnity insurance
  • employee assistance plan
  • paid vacation after 6 months
  • 401k plan with employer match after 1 year

Hours for this position are 8 am-5 pm, Monday-Friday. Overtime may become available depending upon business needs.


Please visit www.arrowdist.com to learn more about us!


Requirements

We prefer the applicant has recreational vehicle/auto parts background, but it is not required. Mechanical knowledge is a plus! This is considered an entry-level position and we will train you in these areas if you do not have experience. The applicant must have excellent customer service skills, must be computer literate and organized. 1-2 years in an office setting, and a customer service background is required.