Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Oakland, CA. In this role, you will be the friendly voice and face of our company, providing exceptional support to our valued customers. If you have a passion for helping others and thrive in a fast-paced environment, we would love to hear from you!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• 3PL/warehouse background
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with team members to resolve customer issues and improve service processes.
• Participate in training and development sessions to enhance product knowledge and customer service skills.
• Contribute to a positive team environment by sharing ideas and best practices.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven 1-2+ years experience in a customer service role, preferably in a call center or retail environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work independently and as part of a team in a fast-paced setting.
• Proficiency in using computers and customer service software.
• Flexibility to work various shifts, including evenings and weekends, as needed.

You should be proficient in:

• Customer Service
• Excellent Communication Skills