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Customer Service Representative

Neogen Corp., Acumedia Div. • Lincoln, NE
5 days ago

It's fun to work in a company where people truly believe in what they are doing!

The Customer Service Representative supports internal and external customers by providing helpful information, answering questions, and responding to complaints. NEOGEN’s Customer Service Representatives are the front line of support for our clients and an integral partner to our internal staff to ensure that our customers are satisfied with their products and services. This position is currently remote, but may change to a more traditional office setting the future

Essential Duties and Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Act as the first point of contact to handle internal and external customer inquiries via phone or email

  • Keep records of customer interactions, comments, and complaints through CRM system.

  • Enter orders into corresponding systems (LIMS, CRM, Solomon)

  • Generate reports to assist in workflow and internal/external customer interactions

  • Assist customers with invoice questions and follow up for necessary late payments

  • Maintain work procedures and processes that support departmental standards

  • Be knowledgeable about NEOGEN’s people, products, and services

  • Play a critical role in driving many processes that impact departments across NEOGEN by advocating for customer initiatives

  • Other tasks as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.