Job Description

Customer Service Representative (CSR) is responsible for the delivery of outstanding service to our customers, the processing of orders for Part Sales, and the maintenance of our inventory stock levels, cost pricing and sales margins within the business unit.

Duties & Responsibilities:

• Field all requests for parts & service quotations calls faxes or emails timely & accurately.
• Provide customers with quotations to include price & lead time.
• Process inter-company orders.
• Maintain parts pricing & sales margins.
• Follow-up with other departments to ensure the parts on the sales order are shipped to the customer.
• Work with Engineering, if necessary, to ensure customer troubleshooting issues are being addressed & develop solutions including parts orders.
• Arrange all customer shipments in conjunction with the shipping department.

Qualifications, Skills & Experience:

• Excellent communication skills

• Works well as a member of the team.

• Works well in a fast-paced environment.

You should be proficient in:

• Customer Service
• Service Advisor/Writer
• Measuring and Quoting
• Business-to-Business (B2B)