Job Description

Job Description

Customer Service Representative

**Responsibilities

**

• Handles inquiries received from customers, sales reps, and field personnel, regarding price, delivery, order placement, order status, product information, and required changes.

• Researches and resolves order discrepancies. Take corrective action.

• Processes sales orders in an expeditious manner to facilitate customer shipments and meet required delivery dates.

• Interacts with Planning/Forecasting dept to obtain information for customer requirements.

• Assists the credit department in resolving disputes on invoices and charge backs.

• Provides operational support and product information for all product brands when needed.

• Reviews daily sales order and backorder reports and takes appropriate action.

• Creates spreadsheets and prepares reports for distribution to customers and management.

• Meets departmental standards for providing quality care and support for customers.

**Requirements

**

• Minimum 2 years of office manufacturing environment experience.

• experience with Pivot Tables

• Must be excellent at multitasking and problem-solving.

• Excellent communication skills and detail oriented.

• Reliable and a team player.

• Proficient knowledge of Excel, MS Word, and Outlook. Knowledge of EDI order processing a plus.