Job Description

PrideStaff is seeking an experienced Customer Service Rep in Carlsbad, Ca. Interested and have experience? Give us a call at (760) 438-0161.

Position: Customer Service Rep II

Pay Rate: $22/hr-$24/hr DOE

Hours: Monday through Friday from 7:30am to 4pm

Location: Carlsbad, CA

Job Summary

The Customer Service Representative II - Technical Support is responsible for delivering exceptional service to customers at all levels, providing information, technical support, and facilitating direct sales. This role involves handling inquiries from internal and external customers, including end users,

distributors, field service, and sales team members.

Essential Duties & Responsibilities

- Provide a delightful customer service experience through outstanding phone and electronic communication interactions with customers.

- Receive, record, and accurately enter orders received via email or from Shopify into an ERP system (Plex).

- Utilize product training knowledge to offer appropriate solutions, troubleshoot, and answer customer questions.

- Increase revenue through suggestive solutions and soft-selling of products and accessories relevant to the caller’s needs.

- Document warranty registration, leads, and new accounts in CRM- Customer Relations Module, cross reference previously received leads, and convert them into sales.

- Handle customer service issues and comments through appropriate management channels and levels to bring quick resolution.

- Collaborate with Sales team members to resolve customer concerns promptly.

- Learn shipping process procedures related to daily shipments and assist in pulling parts for orders.

Qualifications | Competencies | Success Factors

Two-year degree or certification from an accredited institution preferred, or equivalent work experience.

3-5 years of experience in a technical customer service role.

Strong communication skills

Strong attention to detail.

Self-motivated and driven to provide an exceptional customer experience.

Ability to lift up to 55 pounds.

Great communication skills to work with customers.

Strong problem-solving skills.

Ability to communicate in English.

Self-motivated and driven to provide an exceptional customer experience

Experience with ERP, CRM, and other business management software

Experience with Microsoft office and/or Google business documents, Excel.

Technical knowledge of the welding, bonding, and collision repair industry is helpful but not mandatory.

Excellent interpersonal skills with the ability to build rapport with customers and colleagues alike.

Demonstrated ability to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Interested in this Customer Services Representative II position, but don’t have a resume? No worries, give us a call at 760-438-0161. Join Us. PrideStaff Company Overview PrideStaff is dedicated to helping you succeed! Our team of consultants provides valuable employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years.

At PrideStaff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources