Job Description

**This is a fully remote position

**Rack Industries is seeking a Customer Service Representative with the Preferred:

• Knowledge of Service Titan

• Knowledge or experience using Hatch messaging

• Customer Service Experience

in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators

• A background

in Scheduling or/and Dispatching

• Customer service: 2 years in a Trade business environment. (Preferred)

• Call center: 2 years of inbound/outbound phone experience (Required)

• 8-hour shift

• Appointment scheduling: 1 year (Required)

• Service Titan: 1 year (Required)

• Hatch: 1 year (Required)

• Dispatching: 1 year (Required)

• Call center: 1 year (Required)

• Data entry: 1 year (Required)

Work Location: Fully Remote- 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

You should be proficient in:

• Customer Service