Customer Service Representative

Carlisle Coatings & Waterproofing

Location Pin Icon
Aurora, CO

Job Description

As posted by the hiring company

Job Overview:

Carlisle Construction Materials (CCM), is a global leader in the building materials industry. We’ve been around since 1917. In just the past six years, our company has grown by nearly 70%.

If you love a good challenge, you’ll fit right in.

We are looking for a Customer Service Representative to join our Insulfoam team in Aurora, CO.


Job Purpose
This position is the primary point of contact on behalf of Insulfoam with its customers coordinating customer product requirements with internal functional departments including production, shipping, and outside sales. The Customer Service Representative (CSR) will be expected to form strong relationships with customers, helping identify solutions which will benefit both the customer and the company. The CSR manages the customer order process from initial customer request for pricing and presentation of the pricing quote through receipt of customer purchase order and entry into Insulfoam’s order management system (SAP). CSR will also act as conduit between customer
and functional groups on any changes to production or shipping schedule prior to customer receipt
of product. CSR will also take the lead should there be any product related issues once product is
on customers’ site. The CSR will manage a limited number of “house” accounts and be challenged to
grow sales with these accounts.


Duties and Responsibilities

• Handle all customer requests, managing customer orders from placement through shipment, providing accurate lead times and verifying pricing, credit memos, and RMA's
• Determine customer requirements and expectations and prepare and present quote to customer in a timely manner
• Enter orders into Insulfoam’s order management system - SAP
• Manage and document customer issues and act as primary point of contact for resolution.
• Initiate customer follow-up on previous take-offs and quotes
• Monitor backorders, review rescheduling report daily and communicate in a timely manner with customers on backorder situations
• Review open orders on a regular basis and close out old orders as necessary
• Maintain a network of appropriate contacts within the various Departments such as Shipping, Purchasing, A/P, Production, etc. as well as with external vendors
• Identify opportunities that will benefit both the customer and Insulfoam (e.g. filling partial loads)
• Understand Insulfoam product applications and work with customers to identify best solutions for the project requirements.


Equipment Used
This position uses the following equipment in the course of the job duties: phone, radio, printer,
scanner, and computer.

Working Conditions

This position conducts their work in an office environment with occasionally exposure to
manufacturing areas. The typical shift is Monday through Friday from 8:00am – 5:00pm with some
variation during high sales volumes and with periodic overtime. Travel will be required on rare
occasions, with adequate advance notice.


Physical Requirements

For this position, it is required to be able to do the following abilities: sitting, standing, walking, reaching, bending, and minor lifting.


Personal Protective Equipment (PPE) Used

While on the production floor, eye and hearing protection is required at all times. Other forms of
PPE may be required as defined by management.


Direct Reports


When you join CCM, you’ll become part of a team that looks out for you, listens to your ideas and appreciates your work. We think we’ve got something pretty special here, and our employees seem to agree.

Employees also enjoy some of these great benefits!

Time off – Hard work should be rewarded. You’ll receive paid vacation and a generous amount of paid holidays.

Healthcare – We offer multiple options. Choose the one that fits your lifestyle. CCM picks up a generous amount of the cost.

Retirement Fund – Save for your retirement with a traditional or Roth 401k. We’ll match a portion of your contribution starting on your first day of work.

Training – We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.

Tuition Reimbursement – Ready to get the degree? We’ll pick up 90% of your tuition cost.

Idea Teams – You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation.

Unlimited Coffee – Caffeine fuels some of the best ideas.