Job Description

**What You’ll Do:

**

• Provide unmatched customer service.

• Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.

• Learn all services and product offerings to effectively communicate with our customer base.

• Respond to customer inquiries by email or telephone providing an unequaled first impression.

• Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.

• Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.

• Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.

• Update customer information in the customer service database during and after each call.

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

**What you need to succeed:

**

• Two years of customer service and/or field service logistics experience.

• Strong Computer skills – MS Office, database management, etc.

• Hours include rotating 8 hour shifts to cover 7am-7pm and a rotating weekend schedule.

• Clear, confident, & effective communicator over the phone (with customers) and in person (with team).

• Strategic thinker who possesses the ability to anticipate problems and find solutions.

• Strong organization skills with attention to detail.

• Good time-management, possessing the ability to balance priorities.

• Self-starter and able to work successfully without supervision.

• Competitive, ambitious and results oriented, energized by achieving and exceeding goals.

• Preferred skills: Service Titan, Dispatching, Scheduling, Home Services

**Physical Requirements:

**

• Prolonged periods sitting at a desk and working on a computer.

• Talk and hear, both in person and by telephone.

• Use hands repetitively to operate standard office equipment.

• Must be able to lift up to 15 pounds at times.

• Close vision, distance vision.

This position is not eligible for employment visa sponsorship now or in the future.

You should be proficient in:

• HVAC
• Customer Service
• Plumbing
• Continuous Improvement
• Heating and Air Conditioning
• High School / GED
• Basic Computer Skills