Job Description

Job Purpose:

Supports Service Parts and Refurbs Department in providing service to customers and sales representatives with quoting service parts, placement of orders, shipping status, availability and general information regarding Broderson service parts and refurbs. Also provides generic technical information, and occasionally light troubleshooting.

Essential Functions:

• Accepts, processes, and acknowledges customer orders, using computer data base.
• Processes invoices and credit card payments.
• Provides information and assistance regarding order status, product availability, technical support, and general information, as requested.
• Maintains customer data base for order entry, accounting, and historical purposes.
• Maintains serial number data base.
• Answers customer telephone calls for Sales Department.
• Completes all shipping documentation for domestic and international shipments.
• Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents ad injuries.
• Communicate consistently on all activities to appropriate individuals (internal and external).
• Maintain ongoing communication and adhere to all Company policies to eliminate and or reduce exposure to liability.
• Special projects or work as assigned by the Supervisor.

Additional Responsibilities:

• Prepares and issues quotations from prevailing price lists.
• Maintains hard copy records of quotations, invoices, product information and sales order requirements.
• Coordinates with other departments to help ensure proper handling and timely shipment of customer orders, reordering of materials, and billing.
• Prepares reports as requested.
• Complies with Quality Management System requirements in accordance with ISO9001
• Maintains all aspects of workplace organization.
• Performs other tasks or completes projects as requested by Supervisor.
• May aid other departments as needed.
• Qualifications Guidelines

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience/Training/Education:

Required: High school graduate, Experience with Microsoft Word, and Excel. Positive attitude, willingness to learn, solid math skills. 

Desired: At least 1 year of general office experience using word processor or performing data entry. College Degree, Customer Service, and / or Inside Sales experience.

Knowledge/Skills/Abilities:

Requires knowledge and understanding of product line; knowledge of office practices, business correspondence techniques and English composition, grammar, spelling and punctuation; principles of customer service, public relations and communications; records management and file maintenance; knowledge of word processing, data base and spreadsheet software applications.  Skills required include use of standard office equipment including telephones, calculators, copiers and facsimile equipment, accurately type at the net rate of 60 words per minute using a computer keyboard.  Ability to accept constructive criticism; Ability to understand and follow written and verbal instructions; maintain the confidentiality of data; collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide in all units of measure; prioritize, organize, and complete tasks independently.  Ability to communicate clearly and effectively and work cooperatively with customers, sales representatives, staff, management, and other associates.

Physical and Environmental Elements:

This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment.  The position occasionally bends, stoops, reaches, pushes, and pulls drawers to retrieve and file information and lifts and carries reports and records that typically weigh less than 20 pounds.

Special Requirements/Certification:  None

Lanco is an equal opportunity employer.  All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.