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Customer Service Rep

International Paper

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Richland, MS
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Job Description

As posted by the hiring company

Job Overview:

International Paper has an immediate opening for a Customer Service Representative at our Jackson Container Division corrugated box plant.

Responsibilities include, but are not limited to:

  • Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
  • Accurately enter customer orders into order entry system
  • Communicate status of orders to customers
  • Initiate entry of customer complaints into the customer feedback system
  • Produce estimates and quotations for customers
  • Coordinate warehouse inventories
  • Reorder and ship quantities based on established parameters
  • Work with operations and utilize scheduling system to achieve on-time customer deliveries
  • Work with sales staff to ensure accurate and timely customer communications.

Qualifications include, but are not limited to:

  • High School Diploma
  • At least Two (2) years of customer relations/service experience, preferably industry specific customer service experience
  • Possess ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
  • Possess strong computer skills including agility in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to work within an order management and plant booking system
  • Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
  • Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
  • Able to effectively multi-task and prioritize time and work
  • Fully developed understanding of manufacturing processes

International Paper (www.ipaper.com) is the world’s largest paper and forest products company. Primary businesses include paper, packaging and forest products for a variety of end uses. International Paper is a Fortune 100 Company with operations around the globe.

International Paper Company is an Equal Opportunity Employer (M/F/D/V)