Job Description

About the Role:

We seek a highly motivated and skilled Customer Service Representative to join our team in the Corrugated Packaging Manufacturing industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main objective will be to ensure customer satisfaction by addressing inquiries, resolving problems, and processing orders in a timely and efficient manner. You will be working in a fast-paced environment, where your excellent verbal and written communication skills will be put to the test. Your positive attitude and problem-resolution skills will be key to your success in this role.

Skills:

As a Customer Service Representative, you will be using your excellent verbal and written communication skills to address customer inquiries and resolve problems. Your ability to work in a fast-paced environment and your strong problem-resolution skills will be essential to your success in this role. Additionally, your positive attitude and empathy will help you provide exceptional customer service and maintain accurate customer accounts. Finally, your ability to collaborate with other departments will ensure customer satisfaction and contribute to the success of our team.

Schedule : 

8 AM - 4PM : Monday - Friday 

Minimum Qualifications:

• High school diploma or equivalent
• 3+ years of experience in manufacturing customer service
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Strong problem-resolution skills

Preferred Qualifications:

• Associate or Bachelor’s degree in a related field
• Experience in the Corrugated industry
• Experience with estimating and estimating software.

Responsibilities:

• Communication with customers via phone, e-mail or face-to-face.
• Process orders, forms, applications, and requests
• Direct requests and unresolved issues to the appropriate resources
• Manage customer accounts
• Manage purchased items
• Prepare formal quotes for customers
• Basic knowledge, understanding, and use of technology-related resources
• Perform additional duties and responsibilities as required or assigned
• Adhere to the safety and quality policies at all times
• Comply with the company’s attendance/tardiness standards

Here's why you'll love working at Hood Container:

• Competitive pay & benefits: We offer a competitive base salary, an annual bonus program, and a comprehensive benefits package to keep you healthy and happy. Check out more detailed information on our benefits via www.hoodcontainer.com/benefits
• Continuous learning: We invest in paid training and development to help you grow your skills and advance your career.
• Caring & Empowering Company Culture: Supportive & collaborative team dedicated to seeing you unbox your potential to help make a difference & make customers happy. 
• Growing Company in a Sustainable Industry: Consider a Future in Corrugated Packaging

Our goal is to have a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Hood Container Corporation is a family-owned, Mill to Market company, specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drives our business. Over the last decade, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States.

To learn more about Hood Container Corporation, visit www.hoodcontainer.com or check us out on social media!

Check out our YouTube Videos

Hood Container Capabilities: Overview Video