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Customer Service-Product Store - Part-time

Melaleuca, Inc.

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Idaho Falls, ID
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Job Description

As posted by the hiring company

Job Overview:

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

 

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $1 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service team member.

Overview

Provides Customer Service to Melaleuca's customer that shop in our Idaho Falls Product Store. Increases average order to maximum potential through a variety of sales techniques by face‑to‑face contact with customers.  Fills over-the-counter orders as well as keeping the shelves stocked.

Responsibilities

  • Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc.
  • Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.).
  • Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
  • Assists Coordinator with Cash Reconciliation
  • Ensures desired amount of products are on shelves by ordering and checking inventory levels.
  • Keeps accurate counts of stock and supplies.
  • Cleans and organizes the basement storage area, including sweeping, organizing pallets, tote breakdown, etc.
  • Stores and organizes material on the shelves and surrounding areas.
  • Accurately distributes materials to various locations.
  • Removes damaged product from the product totes and move to Returns for further processing.
  • Works in rack area and keeping the racks supplied at all times.
  • Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.
  • Assists customers with questions as necessary.

 

Additional

  • Performs other duties as assigned or needed.
  • Assumes supervisory duties in the absence of the coordinator.
  • Operates pallet jack and hand cart as well as basement elevator.
  • Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)

Qualifications

  • 10 key by touch.
  • 30 wpm typing.
  • Detailed work and organizational skills.
  • Ability to work well with others.
  • Be a team player.
  • Ability to work independently and professionally.
  • Written and verbal communication skills.
  • Ability to work under stress.
  • Ability to lift 80lbs. waist high on a regular basis.
  • Pulling stretching, bending and lifting for duration of shift.
  • Ability to stand for duration of shift.
  • Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing. etc.
  • Communicate (hearing & speech) w/ individuals in person and by phone.
  • Visually read reports, computer screen, etc.
  • Ability to perform essential duties and responsibilities with efficiency and accuracy.

Why Melaleuca

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

 

This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

 

Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

 

Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and restaurant.