The responsibility of the Customer Service Representative is related directly to customer support including processing equipment orders as well as aftermarket sales orders and return administration.
Education and/or Experience
All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.
Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.
Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.
Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Competencies: Strong organization skills, work ethic and positive attitude. Ability to think strategically, skilled at identifying opportunities, articulating benefits and securing meetings. Advanced troubleshooting and multi-tasking skills. Extreme attention to detail and accuracy.
Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.