Customer Service - Order Entry

Mark VII Equipment, Inc.

Location Pin Icon
Arvada, CO

Job Description

As posted by the hiring company

Job Overview:


The responsibility of the Customer Service Representative is related directly to customer support including processing equipment orders as well as aftermarket sales orders and return administration.


Essential Functions

  • Interact with customers via telephone or email to provide support and information on products and services
  • Enter customer orders and follow order through entire life cycle to include but not limited to:
  1. order tracking
  2. production time lines
  3. shipping schedules
  4. delivery coordination
  5. installation
  • Warranty processing
  • Develop a strong working relationship with the outside sales and install teams to ensure timely follow up and management of timelines
  • Approach objectives with an entrepreneurial spirit, striving for continuous improvement while accepting and providing constructive feedback.
  • Keeping abreast on new products and services

Education and/or Experience

  • High School Degree or equivalent
  • 3-6 years direct customer Service experience
  • 1-3 years project management experience desired
  • B2B capital equipment sales experience is a plus
  • Prior help desk knowledge/experience preferred
  • Solid understanding of management practices and techniques

Communication/Language Skills

  • Excellent communication skills (written and verbal) is a must
  • Ability to read and comprehend documents and simple instructions
  • Skilled at identifying opportunities, articulating benefits and securing meetings

Technical Competencies

  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint) and
  • SAP preferred but not required
  • Salesforce experience preferred

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.

Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift and/or move up to 20 lbs.
  • Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to sit for extended period of time.
  • Maintain a professional appearance and grooming standards as outlined.
  • Must be able to actively listen and comprehend verbal conversations for extended periods of time.

Personal Competencies: Strong organization skills, work ethic and positive attitude. Ability to think strategically, skilled at identifying opportunities, articulating benefits and securing meetings. Advanced troubleshooting and multi-tasking skills. Extreme attention to detail and accuracy.

Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.