Bigelow Tea is the number one specialty tea company in the United States. We are a family-owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes a commitment that has been part of the company’s DNA since it was founded over 75 years ago. Our purpose has always been about much more than making profits. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability and supporting our communities. We pride ourselves in caring about each and every one of our employees. We have a long-term outlook and are constantly working to create an environment that inspires people to make positive contributions every day. Bigelow is currently looking for a select, talented individual, that shares our values, to join our growing team.
DEPARTMENT MISSION STATEMENT
To responsibly serve our internal and external customers by driving improvements and innovation in the Supply Chain to provide a consistent supply of quality materials, products, and services in the most efficient and sustainable way possible.
This position reports to the Vice President of Supply Chain and will operate cross-functionally within the company as a member of the Management Council. The Customer Service Manager leads his/her team in all aspects of Customer and Consumer Services. The Customer Service Manager is accountable to ensure all order management and consumer response processes are executed accurately and timely, and to provide all customers (internal and external) with service that is reflective of the Bigelow Home Values.
STRATEGIC THINKING AND GOAL DEVELOPMENT
ESSENTIAL DUTITES AND RESPONSIBILITIES
TEAM ALIGNMENT AND DEVELOPMENT
LEADERSHIP SKILLS REQUIRED
DIRECT REPORTING POSITIONS
EDUCATION and/or EXPERIENCE
Bachelor’s Degree in Supply Chain, Operations, or another related field. Minimum of 7 - 10 years of experience in an organization recognized for excellent customer service; CPG experience preferred.
End to end knowledge of Order to Cash Process as well as all Supply Chain processes from manufacturing through distribution. Previous experience in Operations, Logistics or Supply Chain is a plus.
Proven ability to drive process improvement to deliver top quality service metrics.
In-depth knowledge of ERP and CRM systems, EDI transactions, and willingness to embrace new technologies in the pursuit of improving service and streamlining workflows.
Experienced in leading a team of professionals.
Successfully led and participated on cross-functional teams.
5 - 10% (Domestic)
Bigelow Tea is an Equal Opportunity Employer. Bigelow Tea does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.