Customer Service & Logistic Manager


Location Pin Icon
Beyr, DE

Job Description

As posted by the hiring company

Job Overview:

The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

The Position

Customer Service & Logistic Manager

Job Summary

List the essential functions, major activities and the main areas of ongoing responsibility concerning the position. Give the precise long- term results or the contributions expected of the position. Use action verbs (ex : contribute, assure, supervise…) to indicate the degree of responsibility of the position with regards to the expected results. Identify the necessary components of success and the specific difficulties for the position.

  • Management of Customer Service :

  • Accountable for customer satisfaction according to Imerys guidelines (quality of service, quality of communication and support), and provide analysis and action plan

  • Claims management : all claims received are registered in the CRM and treated in due time

  • Issue relevant and defined reports followed by action plan required

  • Liaise with the different function’s stakeholders (Operation, Sales, Demand Planner ) to ensure a good exchange of Supply Chain information and expertise.

  • Provide Supply Chain expertise to Commercial people (incoterms, transport organisation, distribution solutions, customs rules etc.)

  • Ensure that all orders are registered on time in the ERP.

  • Ensure that prices & conditions are created/updated into the ERP, based on the information received from the sales team

  • Manager of Logistics and Distribution for site, tollers and warehouse attached

  • Organise the execution of the orders

  • Chartering / Transport management for inbound and outbound flows

  • OTIF : Reported monthly with root cause analysis for the delays

  • Reporting on Backlog with analysis of cause (product availability / logistics)

  • Pilot internal flows and transfer orders

  • Accountable for freight P&L

  • Contribute to the stock strategy and the right balance between Offer and production constraints.

  • Participate in local short/mid term production planning and scheduling to improve quality of service to customers.

  • Liaise with central Supply Chain teams in case of discrepancy between capacity and offer leading to allocation decision.

  • Manage the logistic network of his/her perimeter (execution, quality of service, invoicing... ) : carriers, warehousing, freight forwarders, port authorities, customs clearance

  • Contribute to the tender preparation / budget preparation

  • Manage local initiatives to optimise transport & storage (Quality of service, cost, safety stocks, reorder point).


Education and Experience requirements

  • Managerial experience

  • Customer centric and service orientation

  • Knowledge of sea/road transport regulation and Incoterms

  • Good knowledge on customs, import and export requirements

  • Analytical skills

  • Knowledge of SAP

  • Good / practical understanding of Supply Chain best practices

  • Advocate for data integrity

  • Good level of English

  • 5 Years of Experience in Logistics Management

Knowledge, skills, Imerys Leadership Behaviors

  • Good communication skills

  • Strong analytical skills

  • Capability to multitask in a fast paced environment.

  • Good interpersonal skills, ability to propose solutions

Position Type

Full time



Only technical issues will be monitored through the below inbox:

[email protected]


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.