List the essential functions, major activities and the main areas of ongoing responsibility concerning the position. Give the precise long- term results or the contributions expected of the position. Use action verbs (ex : contribute, assure, supervise…) to indicate the degree of responsibility of the position with regards to the expected results. Identify the necessary components of success and the specific difficulties for the position.
Management of Customer Service :
Accountable for customer satisfaction according to Imerys guidelines (quality of service, quality of communication and support), and provide analysis and action plan
Claims management : all claims received are registered in the CRM and treated in due time
Issue relevant and defined reports followed by action plan required
Liaise with the different function’s stakeholders (Operation, Sales, Demand Planner ) to ensure a good exchange of Supply Chain information and expertise.
Provide Supply Chain expertise to Commercial people (incoterms, transport organisation, distribution solutions, customs rules etc.)
Ensure that all orders are registered on time in the ERP.
Ensure that prices & conditions are created/updated into the ERP, based on the information received from the sales team
Manager of Logistics and Distribution for site, tollers and warehouse attached
Organise the execution of the orders
Chartering / Transport management for inbound and outbound flows
OTIF : Reported monthly with root cause analysis for the delays
Reporting on Backlog with analysis of cause (product availability / logistics)
Pilot internal flows and transfer orders
Accountable for freight P&L
Contribute to the stock strategy and the right balance between Offer and production constraints.
Participate in local short/mid term production planning and scheduling to improve quality of service to customers.
Liaise with central Supply Chain teams in case of discrepancy between capacity and offer leading to allocation decision.
Manage the logistic network of his/her perimeter (execution, quality of service, invoicing... ) : carriers, warehousing, freight forwarders, port authorities, customs clearance
Contribute to the tender preparation / budget preparation
Manage local initiatives to optimise transport & storage (Quality of service, cost, safety stocks, reorder point).
Education and Experience requirements
Customer centric and service orientation
Knowledge of sea/road transport regulation and Incoterms
Good knowledge on customs, import and export requirements
Knowledge of SAP
Good / practical understanding of Supply Chain best practices
Advocate for data integrity
Good level of English
5 Years of Experience in Logistics Management
Knowledge, skills, Imerys Leadership Behaviors
Good communication skills
Strong analytical skills
Capability to multitask in a fast paced environment.
Good interpersonal skills, ability to propose solutions
Only technical issues will be monitored through the below inbox:
[email protected] imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.