Job Description

Description

Position:  Customer Support Specialist – Product Support - Bi-Ligual

Location: Reno, NV.

Reports To:  Customer Service Manager

Primary Responsibilities:

Sign-On Bonus $1000.00, $500.00 after 3months of employment and $500.00 after 6 months of employment. 

• Handling customer questions      on use and installation of our products using company supplied literature      and training.
• Processing of customer calls      and e-mail inquiries with regards to pricing, availability, order status      and other related matters.
• Provide sales and      marketing support to our distributors, architects, contractors, and other      interested parties.
• Process customer sample requests.      
• Set up and maintain sound      and current records and files in Customer Relationship Management software      and other electronic databases.
• Cultivate a professional      relationship with the sales and marketing personnel of our distributors,      dealers, and other trade professionals. 
• Complete special projects      as directed by management.
• Represent Schluter Systems      L.P. in a professional, positive, and enthusiastic manner in all matters.

Skills/Requirements:

• High School diploma /      college preferred
• Excellent verbal and      written communication skills
• Knowledge of MS Windows      and MS Office
• Two (2) years customer      service experience
• Ability to work in a team      environment and take initiative
• Well organized and detail      oriented
• Bi-Lingual Preferred