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Customer Service - Customer Support Specialist - Product Support

Schluter Systems, LP

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Sparks, NV
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Job Description

As posted by the hiring company

Job Overview:

Description


Position:  Customer Support Specialist – Product Support - Bi-Ligual

Location: Reno, NV.

Reports To:  Customer Service Manager

Primary Responsibilities:


Sign-On Bonus $1000.00, $500.00 after 3months of employment and $500.00 after 6 months of employment. 

  • Handling customer questions      on use and installation of our products using company supplied literature      and training.
  • Processing of customer calls      and e-mail inquiries with regards to pricing, availability, order status      and other related matters.
  • Provide sales and      marketing support to our distributors, architects, contractors, and other      interested parties.
  • Process customer sample requests.      
  • Set up and maintain sound      and current records and files in Customer Relationship Management software      and other electronic databases.
  • Cultivate a professional      relationship with the sales and marketing personnel of our distributors,      dealers, and other trade professionals. 
  • Complete special projects      as directed by management.
  • Represent Schluter Systems      L.P. in a professional, positive, and enthusiastic manner in all matters.

Skills/Requirements:

  • High School diploma /      college preferred
  • Excellent verbal and      written communication skills
  • Knowledge of MS Windows      and MS Office
  • Two (2) years customer      service experience
  • Ability to work in a team      environment and take initiative
  • Well organized and detail      oriented
  • Bi-Lingual Preferred