Job Description

Customer Service Representative (GSA Accounts)

📍 Madison, AL

💲 $25-$30/hour

🕒 Full-Time | Monday-Friday | 7:00 AM-4:00 PM

DirectPath Recruiting Services is partnering with an established electronics manufacturer to identify a Customer Service Representative with experience supporting GSA accounts and government customers.

This role serves as a critical point of contact for customers, managing government account support, contract-related communications, order inquiries, and customer service activities. The ideal candidate combines strong administrative and customer-facing skills with knowledge of GSA processes and federal contracting requirements.

Key Responsibilities

• Manage and support company GSA accounts and government customer relationships
• Respond professionally to customer inquiries via phone, email, and online communication channels
• Assist customers with product information, order status, account questions, and service requests
• Maintain accurate customer records, account documentation, and filing systems
• Process data entry and update information within internal systems and spreadsheets
• Prepare reports, correspondence, and documentation utilizing Microsoft Office applications
• Coordinate with internal departments to ensure timely issue resolution and customer satisfaction
• Support continuous improvement of customer service processes and account management procedures

Required Qualifications

• Experience managing or supporting GSA contracts, schedules, or government customer accounts
• Customer service, account management, sales support, or administrative experience
• Experience working in the electronics, manufacturing, technical services, or related industry
• Strong proficiency with Microsoft Office Suite, particularly Excel and Word
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Experience with data entry, record maintenance, and office administration
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• Experience with Sage ERP, MAS 200, or similar ERP/accounting systems
• Experience supporting federal government or defense customers
• Multi-line phone system experience
• Knowledge of government purchasing processes and contract compliance requirements

Additional Requirements

• U.S. Citizenship required
• Ability to successfully pass a background check and drug screen
• Ability to work onsite Monday-Friday, 7:00 AM-4:00 PM