Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you!

Sanimax is looking for a dynamic Customer Service Agent to join our team at our Montreal office!

The representative will be responsible for answering incoming customer calls and providing support for inquiries and orders. This role involves collaboration with various departments to ensure excellent service to both internal and external customers.

Our benefits

Competitive salary
Group RRSP and comprehensive benefits package
Permanent, full-time position
Full group insurance plan (dental, medical, life, disability, etc.)
Telemedicine and employee assistance program
Paid sick days
Pension plan with employer contributions
On-site gym

Work schedule

Monday to Friday, daytime hours between 9:30–6:00pm or 9:00 à 5:30pm
Possibility of remote work after the training period, one day per week in the office (Wednesday)

Responsibilities

Handle incoming calls via a multi-line phone system and make outbound calls as needed for operational purposes
Provide customer support for: pricing, billing, payments, general inquiries, improving customer satisfaction, service schedules, and any other technical information
Enter orders and manage customer accounts (opening, closing, updating)
Follow up with customers regarding service (missed calls, service improvements, appointment confirmations)
Analyze customer information, ask relevant questions, and recommend possible improvements to equipment and/or services
Identify and use internal programs to complete work accurately and efficiently
Represent Sanimax with the highest level of professionalism at all times
Strive to meet and maintain departmental indicators and acceptable KPIs
Perform various administrative tasks related to the customer service department (e.g., data entry)

Requirements and skills

High school diploma required
Minimum 2 years of customer service experience
Bilingual (French and English), both spoken and written
Experience with Microsoft Office Suite
Ability to multitask and manage time efficiently
Excellent oral and written communication skills
Strong customer service orientation
Sense of urgency
Problem-solving skills

Give meaning to your career and help us make a difference: become a transformation champion!

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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer