Customer Service Administrator (Pittsburgh)

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Job Summary

As a Customer Service Administrator, you’ll have the responsibility of performing administrative staff support and customer service activities for customers regarding gas turbine powered aircraft engines/components located at a Regional Turbine Center facility.

What you’ll do:

• Under the direction of the turbine center supervisor/manager, is expected to:  Administratively assist with the documentation required to manage client engines/components through company maintenance/repair processes at the turbine repair facility by providing compilations and distribution of cost estimates, helping expedite customer, shop and engineering communication; and, tracking engine/component movements.

• Responsible for all telephone, word processing and filing for the regional turbine center.  Word processing consists of invoices and other forms.  Accuracy is stressed rather than speed.

• Reconcile monthly facility accounts, utility bills and order general office supplies.  Perform data entry, ad hoc reports, and other general office duties as needed.

• Work closely with areas such as Sales, Operations, QC, Materials and Finance to ensure both customer expectations and company requirements for documentation and services are met or exceeded.

• Review and document analysis of such materials as:  logbooks; engine/component inspection records; work orders; product/engine input; cost estimates and sub-contract pricing; invoice review; service bulletin/OEM review; and RTS management.

• Monitor records of components/engines on a weekly basis, update employees weekly on the status of the customer's engine, and reviews invoices for all engine and part work orders for management.

Position Requirements:

• Ideally have two years or more related aviation sales/customer service experience.

• High School or Associate's graduate with administrative/technical training and knowledge normally achieved through graduation from a school or vocational program.

•  Must possess effective written and verbal communications skills.

• Must be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.

• Must be able to perform follow-up on jobs until successfully completed.

• Must be authorized to work in the US.

Preferred Characteristics:

• Strong attention to details

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities