Customer Quality Engineer - Quality Dept

Fuyao Glass America

Moraine, OH

LOCATION

Job Description

As posted by the hiring company

Job Overview:

Job Description

I. Job Profile

Job Title

Customer Quality Engineer

Department

Quality

Direct Supervisor

Customer Quality Engineer Supervisor/Quality Manager

Direct Subordinates

N/A

II. Job Summary: To provide feedback to FGA on quality and inventory at customer locations. Prepare reports that accurately describe defects to the appropriate parties at FGA. Investigate and contain quality issues in a timely manner. Maintain and help improve customer satisfaction through effective communication and professional conduct at all times.

III. Job Functions and Duties

NO.

Representative Duties

Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time.

Establish and perfect customer service quality system
Implement, guide and supervise the execution of service quality system
Arrange personnel for after-sale service and technical service according to customer requirement
Monitor after-sale service and evaluate the service quality of relevant personnel
Organize the preparation of monthly, quarterly and annual after-sale service summarization report
Organize and handle with customer complaint and return of goods, monitor the preparation and implementation of corrective and protective actions
Properly handle with and solve problems proposed by customer, make timely feedback of important problems to the company management
Regularly track and analyze after -sale quality performance of products and continuously reduce external loss
As the company's quality window, establish and maintain good communication channel with customer
Organize various customer return visit and investigation
Know customer need, reduce customer complaints and improve customer satisfaction
Participate in training and verification of logistics
Cooperate with quality management education and training, provide consulting and help, summarize quality experience and promotion
Other duties as assigned
Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time

IⅤ. Qualification

Job Requirements

Language

Languages spoken commonly in the workplace are English or both English and/or Mandarin. - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to speak effectively and interact with other team members, engineers, leadership and customers.

Experience

1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience preferred. Prefer experience in Quality, Manufacturing or Production functions in the automotive production manufacture industry.

Education

Bachelor degrees or above. Major in STEM fields. Prefer having the training on quality tools and lean Six Sigma.

Physical Condition

Customer Quality Engineer will be required to work in an office environment at a desk and interacting with others on the manufacturing floor. Must be energetic and able to work under pressure. Must be able to travel to customer facility, as required.

Other Requirements

1. Proficient in using Microsoft Office software Word, Excel, Power Point;
2. Proficient in IATF Core (Five) Tools and quality statistics knowledge;
3. Proficient in using 8D method to solve problems;

Knowledge, Skills & Abilities utilized on the job

Professional Knowledge, Skills

Professional Knowledge:
1. Familiar with manufacturing principle and technological process of automotive glass.
2. Familiar with the company's quality policy, objectives and commitments.
3. Have a good knowledge of IATF16949 quality management system.
4. Familiar with various standards and inspection/test methods for automotive glass.
5. Familiar with work flow and responsibilities of all departments in the company.
6. Have a knowledge of work flow for quality planning and customer service.
7. Proficient in using Microsoft Office software Word, Excel, Power Point.
8. Familiar with 8D problem solving method and writing 8D report.
9. Good communication skills. Effectively communicate with other team members. Protect the interest of the whole company when communicating with the customer.
10. Ability to recognize urgency and complete tasks according to customer's requirements.

Training Required

Training in manufacturing process of automotive glass

Trained in IATF 16949 quality system (including five tools);

Training in quality tools.

Training in how to use customer portal.

Training in work flow process

V. Work Environment:
1. Internal: Office/workshops in plant;
2. External: Various business divisions/client area.

VI. Key Performance Indicators:
Timeliness and effectiveness of complaint handling and closure, Punctual report rate, Completeness of reports (Weekly reports, 8D, Monthly reports),Number of customer complaints(Number of complaints per million),External loss (Third Party Sorting Cost),Customer performance.

Must be 18 years of age or older.
Fuyao Glass America Inc., Core Foundation Competencies including Ethics, Integrity, Values & Trust. Fuyao Glass America Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Fuyao Glass America, Inc. is a Drug-Free Workplace.