Job Description

Dynax America Corporation is a full-service supplier meeting the needs and challenges of the North American automotive market for wet type friction materials. Our state-of-the art manufacturing facility, located in beautiful Roanoke, Virginia, continues to grow. Using cutting-edge processes and technology, we offer a wide-range of products and services engineered to exceed customer expectations.

The Customer Quality Engineer serves as the conduit between the end Customer and our manufacturing & developmental teams; ensuring that products meet or exceed customer requirements. In this role, the Customer Quality Engineer is involved in the technical aspects of products and the expectations of the customer; providing a continuous improvement cycle for the product/processes.

The Customer Quality Engineer serves as the primary contact for specified customers – maintaining customer websites (as applicable), addressing customer complaints (Corrective action process) and maintaining customer satisfaction metrics. The Customer Quality Engineer supports change management activity such as PPAP, New Launch requirements; effectively communicating to the customers.

You should be proficient in:

• Quality Inspection Experience
• Continuous Improvement
• Troubleshooting Skills
• 5 Why (Root Cause Analysis Method)
• Fishbone Diagram (Ishikawa Diagram)
• Advanced Product Quality Planning (APQP)
• Quality Control Data Analysis