Job Description

Job Title: Customer Liaison Engineer

Job Summary：To provid feedback to FGA on quality and inventory at customer locations. Prepare reports that accurately describe defects to the appropriate parties at FGA. Investigate and contain quality issues in a timely manner. Maintain and help improve customer satisfaction through effective communication and professional conduct at all times.

Job Functions:

• Regular visits to the assigned OEM s, Dealers, and Warranties to collect, analyze, and negotiate rejected parts.   
• Provide regular quality reports to FGA contact list (Quality, Advanced Quality, Liaison Manager, Sales, etc.)
• Visit customer to pick up defective products to be returned to FGA for further analysis after receiving notification from the customer
• Organize containment activities if needed. Attend trial builds and provide detailed information, pictures, and any items to help FGA achieve success.   
• Represent FGA to attend customer meetings upon request.   
• Assist customer engineering to help investigate root cause analysis
• Other duties as assigned Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time

Qualifications 

•  English - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to speak effectively and interact with other team members, engineers, leadership and customers
• 1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience preferred
• High School Diploma or General Education Degree (GED)   
• The employee is regularly required to stand for long periods
• Duties include turning at the waist, reaching, bending, squatting and lifting up to 50 pounds. Ability to pass static strength requirements (grip)
• Visual acuity including, but not limited to: 
• Clarity of vision at 20 inches or less. Use this factor when special and minute accuracy is demanded
• Clarity of vision at 20 feet or more. Use this factor when visual efficiency in terms of far acuity is required in day and night/dark conditions
• Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
• Ability to identify and distinguish colors
• Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. The noise level in the work environment is usually moderate. Safety requirements for this position are safety glasses, hearing protection, gloves, and steel-toed work boots
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of variables
• Knowledge of and familiarity manufacturing software, PowerPoint, Excel, Outlook, etc.   
• Familiar with the FGA manufacturing processes for their customer location's products.   
• Familiar with the FGA inspection methods of automotive glass
• Have the ability to problem solve 
• Strong communication skills both verbal and through reporting