Job Description

Forterra, a Quikrete company is seeking a Customer Coordinator for its Bonner Springs location.

The Customer Coordinator is responsible for managing all aspects of multiple projects while maintaining customer relationships throughout the process. This position serves as a liaison between various departments within the organization and will observe confidentiality of all customer and company information.

Forterra is a leading manufacturer of pipe and products in the U.S. and Eastern Canada for a variety of water-related infrastructure applications, including water transmission, distribution and drainage. The company generated pro forma net sales of $1.6 billion in 2021.  Based in Irving, Texas, Forterra employs more than 5,000 people and operates more than 85 facilities, with products available throughout the U.S. and Eastern Canada. 

ESSENTIAL RESPONSIBILITIES & TASKS

• Managing projects through all phases including initial job set-up, scheduling fabrication of product, customer communication of timelines, and shipment of product.
• Managing entry of order information and customer delivery dates in the database/ERP system.
• Developing take-offs and drawings from project specifications and plans.
• Working closely with customers to answer any questions and address any problems or complications that may arise.
• Identifying the schedule for all phases of the project and making sure the customer’s and productions needs are met at all times.
• Initiating orders with the purchasing agent for special hardware in accordance with the project specifications.
• Processing change orders as the project proceeds, and mitigating costs by recognizing production schedule constraints.
• Notifying sales and/or the customer immediately of delays caused by others.
• Organizing and maintaining a project filing system.
• Meeting work standards by following production, productivity, quality, and customer service standards.
• Assisting sales in managing the risks associated with project contracts to minimize Forterra’s exposure to financial loss and liability.
• Helping to resolve operational problems and identifying work process improvements.
• Assisting other Customer Coordinators when they have schedule conflicts.

• Maintaining regular, timely attendance to meet customer/company needs in an efficient and effective manner. 

MINIMUM QUALIFICATIONS

• Business/technical degree required.
• Knowledge of AutoCAD preferred.
• Ability to work independently yet within a team setting is essential
• Ability to present oneself and communicate both orally and in writing in a professional, positive, and courteous manner at all times with customers and all levels of employees.
• Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
• Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

• Ability to apply effective time management and self-management skills.
• Ability to be flexible and productive in an environment with regular interruptions.
• Superior organization, prioritization and proactive problem solving skills.
• Self-directed and motivated to continually evaluate and improve processes and procedures.
• Demonstrate success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
• Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems. AutoCad experience a plus.
• Demonstrate patterns of positive attitude, strong work ethic, and dedication.

BENEFITS & COMPENSATION 

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. We offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. 

Forterra is proud to be an Equal Opportunity Employer, committed to workplace diversity. M/F/D/V

Your salary will be commensurate with your work experience and relevant skills.

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