Customer Coordinator

Forterra Structural Precast, LLC

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Shawnee, KS

Job Description

As posted by the hiring company

Job Overview:

Forterra, a Quikrete company is seeking a Customer Coordinator for its Bonner Springs location.

The Customer Coordinator is responsible for managing all aspects of multiple projects while maintaining customer relationships throughout the process. This position serves as a liaison between various departments within the organization and will observe confidentiality of all customer and company information.

Forterra is a leading manufacturer of pipe and products in the U.S. and Eastern Canada for a variety of water-related infrastructure applications, including water transmission, distribution and drainage. The company generated pro forma net sales of $1.6 billion in 2021.  Based in Irving, Texas, Forterra employs more than 5,000 people and operates more than 85 facilities, with products available throughout the U.S. and Eastern Canada. 


  • Managing projects through all phases including initial job set-up, scheduling fabrication of product, customer communication of timelines, and shipment of product.
  • Managing entry of order information and customer delivery dates in the database/ERP system.
  • Developing take-offs and drawings from project specifications and plans.
  • Working closely with customers to answer any questions and address any problems or complications that may arise.
  • Identifying the schedule for all phases of the project and making sure the customer’s and productions needs are met at all times.
  • Initiating orders with the purchasing agent for special hardware in accordance with the project specifications.
  • Processing change orders as the project proceeds, and mitigating costs by recognizing production schedule constraints.
  • Notifying sales and/or the customer immediately of delays caused by others.
  • Organizing and maintaining a project filing system.
  • Meeting work standards by following production, productivity, quality, and customer service standards.
  • Assisting sales in managing the risks associated with project contracts to minimize Forterra’s exposure to financial loss and liability.
  • Helping to resolve operational problems and identifying work process improvements.
  • Assisting other Customer Coordinators when they have schedule conflicts.
  • Maintaining regular, timely attendance to meet customer/company needs in an efficient and effective manner. 


  • Business/technical degree required.
  • Knowledge of AutoCAD preferred.
  • Ability to work independently yet within a team setting is essential
  • Ability to present oneself and communicate both orally and in writing in a professional, positive, and courteous manner at all times with customers and all levels of employees.
  • Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
  • Ability to apply effective time management and self-management skills.
  • Ability to be flexible and productive in an environment with regular interruptions.
  • Superior organization, prioritization and proactive problem solving skills.
  • Self-directed and motivated to continually evaluate and improve processes and procedures.
  • Demonstrate success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
  • Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems. AutoCad experience a plus.
  • Demonstrate patterns of positive attitude, strong work ethic, and dedication.


We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. We offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. 

Forterra is proud to be an Equal Opportunity Employer, committed to workplace diversity. M/F/D/V

Your salary will be commensurate with your work experience and relevant skills.

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