USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader.

Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation:
Schedule: 10:30am-7pm MON-FRI (WEEKENDS OFF)
Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
Proficiency with Microsoft Outlook/Word/Excel
Must be able to pass a background/drug test
High-Volume Call-Center Experience preferred

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, and Key Accountabilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions.
Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Understands and supports compliance issues if required for assigned customer base.

Nature and Scope

Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:

Pay Range

$19.62-$23.65 Hourly

HDS provides the following benefits to all permanent full-time associates:

Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.