Job Description

The Customer Administration Manager leads our Order Management and Customer Administration function, ensuring accurate, timely, and compliant order execution across production, spares, and aftermarket business. This team supports the Global Sales team, improving customer responsiveness, and enabling consistent CRM discipline. This is a hands‑on leadership role that partners closely with Sales, Contracts, Pricing, Program Management, Customer Support, Manufacturing, and Supply Chain to ensure successful execution from order intake through fulfillment and customer satisfaction.

Order Management & Compliance Excellence

• Lead end‑to‑end order administration across applicable systems (e.g., ERP, CRM, quoting tools), ensuring orders are accurate, complete, and processed on time.

• Review and approve orders to ensure alignment with pricing approvals, corporate policies, export control requirements (as applicable), and documentation standards.

• Maintain governance controls related to required fields, approvals, attachments, and audit readiness.

• Apply contract requirements that impact order entry, bookings, and downstream execution across different business scenarios.

• Identify and implement process improvements to increase efficiency, throughput, and quality.

Contracts & Commercial Coordination

• Partner with Contracts to ensure agreements supporting bookings and orders are complete, approved, and properly referenced.

• Coordinate with Pricing and Contracts on order exceptions, changes, and non‑standard commercial terms, ensuring timely resolution and clear documentation.

Execution & Delivery Alignment

• Collaborate closely with Manufacturing and Supply Chain to align delivery schedules and ship dates prior to order entry and throughout execution.

• Identify potential risks to delivery commitments and coordinate resolution through appropriate escalation paths.

Customer & Sales Support

• Ensure professional, timely customer communications related to order status, documentation, schedule alignment, and order changes.

• Maintain visibility into execution risks and customer satisfaction drivers, coordinating internally to protect customer outcomes.

• Serve as a reliable operational partner to the global sales teams through consistent follow‑through and high‑quality execution.

Process Excellence & Continuous Improvement

• Maintain and improve order management SOPs, training materials to drive consistency and optimal cycle times.

• Ensure appropriate coverage and backup processes are in place and well communicated.

• Support AS9100 audits and ensure compliance with applicable procedures and documentation standards.

Leadership

• Lead and develop a collaborative and engaged Customer Administration organization through clear prioritization, open communication, and consistent operating rhythms, fostering a culture of trust, ownership, and shared success.

• Execute standard managerial responsibilities, including performance reviews, goal setting, development discussions, and general approvals in alignment with company policies.

Qualifications

• Bachelor’s degree or equivalent relevant experience.

• 5+ years in technical B2B order management, commercial operations, or sales execution roles, including a minimum of 3+ years of people leadership.

• Experience operating in regulated or compliance‑driven environments (aerospace/aviation preferred).

Knowledge & Skills

• Strong written and verbal communication skills with a professional customer‑facing approach.

• Solid understanding of order processing controls, approvals, and policy compliance.

• Ability to interpret contract terms and coordinate effectively with Contracts and Pricing.

• Strong attention to detail, organization, and documentation practices.

• Effective prioritization and stakeholder management skills.

Computer Skills

• Proficiency with Microsoft Office tools.

• Experience with CRM and ERP systems and quoting platforms (Salesforce preferred).