Job Details

Job Location: 1035 Meacham Blvd - Fort Worth, TX

Position Type: Full Time

Education Level: Not Specified

Salary Range: $40000.00 - $55000.00 Salary/year

Travel Percentage: None

Job Category: Admin - Clerical

Description

Position Summary:

The Customer Account Specialist is responsible for managing day-to-day interactions with customers, processing orders, and ensuring a smooth flow of information between the customer and internal departments. This role plays a key part in maintaining customer satisfaction and supporting the production and delivery of fabricated metal products.

Traits Displayed:

Ability to exude high energy, solution-based thinking, while focusing great attention to detail and maintaining a service-oriented disposition.
Contribute to a work environment that promotes pride in being part of a winning team and encourages personal and professional growth and success.
Assuring productivity and high-quality standards are constant so that the company and employees collectively enjoy optimum financial returns, job security, personal career growth, and excellent service to customers.
Ability to provide exemplary and consistent customer satisfaction, with a strong capacity for building relationships.

Primary Responsibilities:

Serve as the lead point of contact for all customer account matters.
Proactively managing customer transactions accurately and promptly, including sales order entry, quote entry, resolving issues with billing, shipping, and quality, and customer updates/changes.
Work closely with the Business Development team to support customers effectively while constantly improving customer relationships.
Manage high email traffic internally and externally.
Have an action-oriented approach, with a sense of urgency and responsiveness in solving issues.
Advocate for customers internally, while supporting the company's best interests.
Understand the daily production needs of manufacturing to guarantee high machine utilization with profitable customer relationships.
Monitor job flow through our production software and communicate with team members and customers to ensure timely status updates and on-time delivery.
Contribute to the achievement of department and/or company goals as requested

Qualifications

Minimum Requirements:

Strong written and verbal communication skills
Highly organized and excellent attention to detail
Ability to multitask and work in a fast-paced environment.
Exhibit ownership and accountability for enhancing customer satisfaction through a professional working partnership, ultimately creating high trust between the two companies.
Present with self-motivation needed to participate in generating and then meeting company goals for sales, quality, and on-time delivery.
Ability to multitask.
Demonstrate proficient use of a personal computer, company software, and Microsoft Office

Preferred Requirements:

2+ years of experience in customer service, preferably in a manufacturing or industrial setting.

Familiarity with ERP systems (e.g., Epicor, JobBOSS, SAP).