Job Description

Description

Position Summary:

The Customer Account Specialist is responsible for managing day-to-day interactions with customers, processing orders, and ensuring a smooth flow of information between the customer and internal departments. This role plays a key part in maintaining customer satisfaction and supporting the production and delivery of fabricated metal products.

Traits Displayed:

• Ability to exude high energy, solution-based thinking, while focusing great attention to detail and maintaining a service-oriented disposition.
• Contribute to a work environment that promotes pride in being part of a winning team and encourages personal and professional growth and success.
• Assuring productivity and high-quality standards are constant so that the company and employees collectively enjoy optimum financial returns, job security, personal career growth, and excellent service to customers.
• Ability to provide exemplary and consistent customer satisfaction, with a strong capacity for building relationships.

Primary Responsibilities:

• Serve as the lead point of contact for all customer account matters.
• Proactively managing customer transactions accurately and promptly, including sales order entry, quote entry, resolving issues with billing, shipping, and quality, and customer updates/changes.
• Work closely with the Business Development team to support customers effectively while constantly improving customer relationships.
• Manage high email traffic internally and externally.
• Have an action-oriented approach, with a sense of urgency and responsiveness in solving issues.
• Advocate for customers internally, while supporting the company's best interests.
• Understand the daily production needs of manufacturing to guarantee high machine utilization with profitable customer relationships.
• Monitor job flow through our production software and communicate with team members and customers to ensure timely status updates and on-time delivery.
• Contribute to the achievement of department and/or company goals as requested

Qualifications

Minimum Requirements:

• Strong written and verbal communication skills
• Highly organized and excellent attention to detail
• Ability to multitask and work in a fast-paced environment.
• Exhibit ownership and accountability for enhancing customer satisfaction through a professional working partnership, ultimately creating high trust between the two companies.
• Present with self-motivation needed to participate in generating and then meeting company goals for sales, quality, and on-time delivery.
• Ability to multitask.
• Demonstrate proficient use of a personal computer, company software, and Microsoft Office

Preferred Requirements:

• 2+ years of experience in customer service, preferably in a manufacturing or industrial setting.

• Familiarity with ERP systems (e.g., Epicor, JobBOSS, SAP).