Job Description

Duties and Responsibilities:

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers to give updates on important order changes
• Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors in a respectful and professional manner

Requirements:

• Minimum 5 years customer service experience- required
• EDI and SAP experience
• Proficient in Excel, Outlook, Word and PowerPoint
• Logistics and manufacturing experience
• Aggressive self-starter
• Detail oriented along with exceptional organizational skills
• Effective communication skills
• Ability to work independently and with a team
• Ability to multi-task without sacrificing accuracy

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You should be proficient in:

• Customer Service
• sap
• business one