Job Description

SUMMARY: To provide leadership for the Customer Service Team which includes customer service, estimating, job planning, prepress, and plating.

DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

· Coordinate the movement (traffic) of projects through estimating, planning, prepress, plating, and customer service to meet promises made for customer project schedules.

· Ensure customer expectations, schedules, and production rates are being met for all functions and shifts in the department.

· Ensure that estimates, proofs, and plates for press are accurately prepared and timely produced.

· Ensure that all equipment is maintained and is in the best mechanical condition, including a preventative maintenance program for the plate processor.

· Coordinate production expectations with second shift plant manager and second shift operators.

· Work with job planners, estimating and other Second shift working Supervisor to provide prepress solutions for current or potential projects.

· Ensure paper inventory standards are followed by all staff members and physical inventory is taken and reported monthly in accordance to Business Office’s expectations.

· Maintain an organized office and system of responding to employees, customers and vendors.

· Maintain a system for ordering needed supplies in a timely manner and completing needed purchase orders.

· Ensure that departmental supplies are stored in an organized manner.

· Embrace Lean initiatives.

· Ensure that all employees in department are cross-trained 3 deep in primary duties.

· Conduct daily huddle meetings.

· Maintain a vacation schedule for all CST employees.

· Ensure that standard work documents and procedures are documented in a continually up-to-date process.

· Plan and authorize overtime as needed for hourly employees.

· Email Attendance group with the name of any employee that calls off from work.

· Provide feedback to Manager on employee reviews.

· Review and train on all Purple X or House Error reports to ensure that all job ticket information is communicated in an error-free manner.

· Coordinate FSC approvals, activities and record retention for all FSC jobs.

· Ensure that all departmental employees have a job description.

· Assure that all work areas are clean and orderly.

· Ensure that company policies and procedures are followed.

EDUCATION and/or EXPERIENCE:

· Excellent written and oral communication skills.

· Excellent computer skills gained either through formal study or job experience in MS Office, internet, email, and Monarch system.

· Solid understanding of prepress, printing, graphic arts and variable print workflow gained either through formal study or job experience.

REQUIREMENTS:

· Must be able to cooperate with co-workers and co-supervisors.

· Ability to read and understand job tickets, proofs and all other job related paperwork in English.

· Must have good decision making skills and a willingness to assume responsibility for the work produced by the department.

· Must keep confidential matters confidential.

· Must be dependable and have the ability to pre-plan.

· Must look for ways to save money for Hopkins Printing and for our customers.

· Must set a high standard of conduct that represents the Hopkins Printing Mission Statement.

· Must be able to work in-person, in the plant, during scheduled work hours