Job Description

Experienced CSR / Dispatcher Wanted

We're Looking for the Diamond in the Rough

This is not just another office job.

We're searching for a highly capable, experienced professional who already knows how to manage a fast-paced dispatch environment and takes pride in keeping operations running smoothly. If you thrive under pressure, know how to own a schedule, and can confidently communicate with customers and technicians alike — we want to hear from you. This

is your opportunity to join one of Salem's most respected $5 million home

services companies

Position Overview

This is a dual CSR / Dispatcher role with a primary focus on dispatching operations. The ideal candidate is proactive, organized, confident on the phone, and experienced with scheduling and coordinating teams in real time.

What You'll Be Doing

• Managing and adjusting technician schedules throughout the day
• Dispatching calls efficiently and effectively
• Outbound calling to existing customers (no cold calling)
• Providing excellent customer communication and support
• Coordinating with team members using Slack and Google Workspace
• Keeping operations organized in a fast-moving environment

What We're Looking For

• Prior dispatching experience is required
• Experience with ServiceTitan is strongly preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized under pressure
• Comfortable using Google Workspace and Slack
• Someone who wants a career — not just an office job

We are open to candidates with dispatching experience from other industries, including emergency services or similar high-volume environments.

Schedule

• Monday through Friday
• 7:00 AM – 5:00 PM

Compensation

Compensation will be based on experience and overall fit for the role.

Important Hiring Process Information

All final candidates will complete a paid one-day show us what you know working interview before a formal offer is extended.