Job Description

Job Responsibilities:

Customer Service Representatives and Dispatchers play a key role in keeping daily operations running smoothly by coordinating communication between customers, drivers, and internal teams. This position requires strong organizational skills, multitasking abilities, and a commitment to providing excellent customer service in a fast-paced environment.

Job Duties:

• Communicate with customers to provide accurate updates, including driver ETAs and delivery status

• Proactively address customer concerns and resolve issues to ensure overall satisfaction

• Process and schedule incoming purchase orders with accuracy and attention to detail

• Coordinate and manage daily scheduling to support efficient operations

• Maintain clear and professional communication with drivers as needed

• Cross-train with dispatch to provide coverage and support operational gaps when necessary

• Monitor and adjust schedules based on changing conditions or priorities

• Maintain organized records of customer interactions, orders and scheduling updates

• Collaborate with internal teams to ensure timely and accurate service delivery

• Perform additional administrative and operational duties as assigned

•Operating a forklift as needed.

Skills and Qualifications:

• Previous experience in customer service(required), scheduling, logistics or dispatch preferred

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Ability to multitask and prioritize in a fast-paced environment

• Problem-solving mindset with a focus on customer satisfaction

• Basic computer skills and experience with scheduling or order management systems

• Ability to work independently and as part of a team

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history. *