Counter Technician

Rawson, Inc.

Location Pin Icon
Williston, ND

Job Description

As posted by the hiring company

Job Overview:

ERIKS North America

ERIKS is a leading international industrial service provider that offers a wide range of technical products, co-engineering, and customized solutions, as well as related services. We help customers in a variety of industrial segments to improve their products' performance and reduce their total cost of ownership. Our technical know-how is the basis of our specialism. We have built up deep expertise in the areas of gaskets, industrial & hydraulic hoses, conveying systems and more. We supply A-brands as well as manufacture our own products. Our skilled colleagues serve customers in their original equipment manufacturing (OEM) and maintenance, repair, and overhaul operations (MRO). ERIKS has a strong and established position in North America. For more information, please visit


Role Profile

Position: Counter Technician – Industrial Sales

Job Location: Williston

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Counter Technician is to provide direct support to the Service Center operations to ensure over the counter orders are completed. This position also ensures the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets.


  • Must maintain 100% commitment to safety policies and procedures
  • Quotes customers using working knowledge of product both in-person through retail sales, and via phone or email
  • Builds, tests, and inspects industrial hose assemblies in response to identified customer applications and needs
  • Provides technical/service support to account management, service center management and internal and external customers
  • Processes incoming inquiries to company sales system
  • Successfully achieves budgeted Service Center sales goals
  • Monitors on-time delivery date commitments and expedites where appropriate
  • Monitors customer specific inventory for sales order fulfillment
  • Makes outbound calls to potential and existing customers for new and sales growth opportunities
  • Builds and maintains strong internal and external relationships

Skills and Abilities

  • Ability to independently lift up to 50 pounds
  • Possess excellent customer service skills
  • Ability to interact with customers and team-members in a professional manner
  • Ability to work independently and prioritize responsibilities
  • Must have excellent communication skills, both oral and written
  • Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
  • Must be able to perform calculations using whole numbers, fractions and decimals.
  • Basic computer skills including MS Word, Excel, internet and email
  • Must be able to successfully utilize the company software


  • 1-3 years of experience in industrial sales
  • High school diploma or GED required, college preferred

Total Rewards

  • Competitive compensation plan
  • Health Benefits: medical, dental, vision, short term and long term disability
  • 401-k with company match
  • Paid time off

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.