Job Description

Greet walk-in customers and provide clear, knowledgeable assistance.

Maintain a friendly, professional demeanor with customers and coworkers in person, over the phone, and via email.

Hourly Range- $20.00- $22.00

• Create and uphold a welcoming and professional showroom environment.
• Educate customers on products and support showroom sales activities.
• Demonstrate new products and techniques to customers in the showroom.
• Process daily sales transactions accurately and complete daily deposits.
• Enter and process customer orders accurately, including verification of credit information.
• Stock and organize showroom and stockroom inventory.
• Answer incoming calls, return customer calls, and assist with past-due account follow-up.
• Contact customers with reminders for scheduled training or educational classes.
• Coordinate the setup, support, and cleanup of educational classes and events.

Qualifications:

• Strong understanding of customer service principles, practices, and procedures.
• Valid driver’s license or government-issued identification required.
• Bilingual in English and Spanish preferred.
• Experience in janitorial, restoration, remediation, carpet cleaning, installation services, or big-box retail environments preferred.
• Cash handling experience preferred.
• Proficient in administrative and documentation procedures.
• Comfortable using computers and Microsoft Office Suite applications.
• Strong written and verbal communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to regularly lift up to 50 pounds.
• Excellent organizational skills with strong attention to detail.

Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for associates with less experience. Requires proficiency in a range of processes or procedures to carry out assigned tasks. Has a basic understanding of how the team integrates with others. May provide informal guidance and support to more team members. Provides solutions to atypical problems based on proven practices or procedures. Impacts the quality of own work and its contribution to the team. Uses communication skills to regularly exchange information.