Job Description

Long Description

Applications Engineering Specialist – Service
Location: Rolling Meadows, Illinois
Company: ATS Life Sciences Chicago

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Are you driven by customer success and passionate about delivering solutions that make a real impact? ATS Life Sciences Chicago is seeking a proactive and detail-oriented Applications Engineering Specialist – Service to join our team.

In this role, you'll be a key player in creating exceptional customer experiences by developing service proposals, delivering accurate RFQs, and managing opportunities through our CRM system (Salesforce). Your work will directly influence customer satisfaction, service bookings, and our overall success in the aftermarket service space.

WHAT'S IN IT FOR YOU

• Compensation: $70,000-$80,000 salary range
• 3-6% employee bonus (based on individual and divisional performance)
• 401K Match
• Stock purchase plan
• Starting 14 days of PTO
• Benefits package (health, vision and dental)
• $40 monthly wellness reimbursement
• Volunteer day off each year
• A clean, quiet, and temperature-controlled work environment so you can focus on what you do best.
• Protective gear reimbursement.
• Working on challenging engineering projects.
• Continuous learning and career growth with global mobility opportunities.
• A chance to contribute to something bigger - advancing the future of healthcare through automation.

What You’ll Do:

• Deliver detailed service quotations and RFQs for all service product offerings
• Manage your opportunity pipeline in Salesforce and provide accurate, timely updates
• Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings
• Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages
• Support customer satisfaction initiatives through survey triage and follow-ups
• Contribute to service process improvements and help drive simplification efforts
• Assist with collections related to outstanding service invoices, as needed
• Stay informed of new service offerings and participate in commercial/training meetings
• Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns
• Ensure all activities align with the ATS Code of Conduct

QUALIFICATIONS:

• Associate degree or higher
• Strong exposure to Controls software, PLC programming
• Five (5) years’ sales experience in a technical service/parts environment
• A proven ability to consistently achieve performance targets.
• Ability to accurately document and record customer information
• Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills
• Ability to work independently, multitask and manage one’s time.
• Previous experience with Microsoft Office suite.

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual acuity – Normal requirements for reading written instructions and computer screens.
• Hearing ability – Normal requirements for understanding verbal instructions.
• Working conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor.
• Capable of wearing appropriate related PPE for extended periods of time.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.