Job Description

• Provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.

• Provide exceptional customer service from inception to resolution for each issue.

• In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required.

• Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

• Occasionally cover a shift after hours and carry a weekend support phone to provide support for 24/7 customers.

• Support our FactoryTalk Operation Suite Software including but not limited to FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.

• Bachelor's degree

• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• 2+ years' experience troubleshooting, implementing, and or design of industrial process and/or automation systems

• Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products, including but not limited to FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.

• Knowledge of PLCs, Ethernet networking, domain administration, historians, SQL and Human Machine Interface (HMI) systems.

• Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects

• Be able to work effectively and proficiently with Internet Information Services (IIS) and Distributed Component Object Model (DCOM)

• Familiarization with various Microsoft Technologies including Visual Studio, SQL, and SSR

• Programming experience in Java, VBA, Windows PowerShell, JavaScripting, Python, NetLogic, C# or C++ or equivalent

• Have general knowledge on industrial networks and communication protocols such as OPC and MQTT.

• Health Insurance including Medical, Dental and Vision

• 401k

• Paid Time off

• Parental and Caregiver Leave

• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Machines & technologies you'll use:

• HMI