Job Description

Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects.

JOB SUMMARY 

The Applications Engineer is primarily an inside sales support role. This person will develop and propose solutions to fulfill customer needs by leveraging Cybertrol’s capabilities. For most applications, an Applications Engineer can specify services, equipment, and software that will meet the defined scope, but may also work with Engineering staff to identify an appropriate technical solution for uncommon or specialty applications.  

Ability to travel up to 5%, including scope of definition visits to customers, quarterly business reviews to account related sites, and trade show attendance. A valid driver’s license is required. 

ESSENTIAL JOB FUNCTIONS 

• Create estimations and proposal documents for internal review and external presentation to customers
• Work directly with Business Development Managers and clients to understand the client’s business and define relevant project scope
• Identify services, equipment, and software to meet the defined scope on site independently
• Work directly with all Cybertrol departments to gain information to be used in solution estimations
• Present proposals to the client, clearly articulating how our proposed solution responds to their need(s)
• Consult on solutions with customers’ technical teams
• Interface and present to Engineering and Plant Operations Management
• Build and maintain vendor relationships by becoming certified and/or registered within the organization (i.e. Cisco, Panduit, VMWare, etc.)
• Remain current on customer preferences and options by attending sales meetings, vendor training and trade shows and reading trade journals
• Support business development initiatives by consulting with customer, managing requests, and proposing upgrades
• Contribute to the sales process by creating and maintaining standard documents and processes including assisting with training and adoption by other inside and outside sales team members

• Account management responsibilities for assigned house accounts, including periodic customer visits, identifying potential needs, developing project scope, assembling proposals, and presenting to customers

REQUIRED EDUCATION AND EXPERIENCE 

• B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field or Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with5yearsminimum experience related and relevant experience in industrial automation

KNOWLEDGE, SKILLS, AND ABILITIES 

• Ability to offer a level of technical support for the Business Development team, including system support, general troubleshooting, and project technical assistance
• Must be effective at overcoming resistance and able to work independently
• Must be effective at technical writing, multi-tasking and following workflows
• Must be able to work collaboratively for uncommon or specialty applications where additional engineering assistance is required
• Ability to architect and present technical solutions to both technical and non-technical customer contacts
• Desire to continuously learn about new technologies and applications
• Maintain proficiency in using MS Office and Cybertrol internal applications

PHYSICAL REQUIREMENTS & WORKING CONDITIONS  

Office Work:  

• Office desk/cubicle environment  
• Extensive computer use  

On-Site working conditions may include:  

• Work around construction equipment and personnel
• Work around production equipment and production personnel
• Work in hot or cold areas
• Work in noisy areas
• Work up and down stairs, indoors and outdoors
• Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly – signal wiring in control panels/instruments
• Working and interfacing with operations, engineering, equipment supply, and construction personnel

Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE.  

Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally, on-site work can be 12+ hours/day.