JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities
To deliver exceptional experiences to Atlassian staff and their visitors. Representing both the JLL and Atlassian brand to the highest standard includes the following responsibilities.
- Oversee the day-to-day operations of conference center activities, encompassing corporate team meetings and events. This includes managing catering, off-site activities, and corporate initiatives.
- Develop, implement, and expand the scope of responsibilities for Concierge Services operations.
- Supervise the Concierge Team and handle a high volume of Meeting and Event reservations.
- Maintain high standards of professional and personal presentation consistently.
- Offer support to Atlassian and JLL onsite teams, covering Site management, IT services, Catering services, and Facilities Team.
- Coordinate coverage of the position in case of absence.
- Provide assistance for emergency response requirements and serve as a floor warden when necessary.
- Manage and assist in concierge office operations, including mail processing, badge management, and customer service.
- Lead recruitment, development, and performance management of the Concierge team.
- Ensure efficient handling of all HR matters in alignment with JLL policy.
Critical Competencies for Success
Client Focus & Relationship Management
- Demonstrates a proactive and professional approach to customer service and stakeholder engagement.
- Ability to interact effectively with a wide range of client staff, including senior levels.
- Possesses a customer service-oriented attitude.
Problem Solving & Strategic Thinking
- Demonstrates the capacity to handle ambiguity and effectively solve complex problems.
- Analytical with a proven ability to solve problems using both quantitative and qualitative approaches.
- Proven ability to implement holistic long-term solutions and strategies.
People Management
- Provides clear and concise responses to questions.
- Establishes appropriate channels and timeframes for team communication.
- Motivates and empowers the team.
Key Skills
- Proficient in time management, organizational skills, and planning.
- Applies a risk management approach to all operational aspects.
- Adaptable to change and resilient in stressful situations.
- Pays attention to detail and offers effective support to ensure consistency.
- Self-motivated, confident, and energetic.
- Goal-oriented with a focus on achieving performance targets.
- Strong communicator with excellent presentation, verbal, and written communication skills (English); also an attentive listener.
- Demonstrates honesty and trustworthiness.
Required Qualifications
- Bachelor’s degree preferred.
- 5 years + Supervisory or Management experience in hospitality, events, meeting planning, and/or knowledge of the hospitality industry.
- Knowledge of corporate meeting services or the hospitality industry preferred.
- Excellent verbal and written communication skills with the ability to communicate in a clear, concise professional manner.
- Desirable: Proficient skills in G-Suite, Confluence, Jira, Coupa

Estimated total compensation for this position:

85,800.00 – 104,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Bellevue, WA, Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.