Job Description

**Job title: Desktop Technician IV

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**Duration: 6 Months Contract 

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**Location: Mineral Point, WI

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**Must Haves:

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• Desktop support/ Imaging

• Network knowledge

• Printer support

• Customer service

**Education:

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¨NBSP;

• High school diploma or equivalent

**Experience:

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• 3 to 5years

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**Added information from the manager:

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**Technical duties include:

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• Help to setup and monitor data closet equipment including servers and UPS.

• Monitor and report on general site health status including data closet equipment, servers, network, and clients.

• Assist with the running of cables and provide guidance to local team on cable runs and termination.

• Escort vendors within the site so they can do maintenance tasks on data closet systems.

• Assist the site lead with server operations as needed.

• Set up new servers and clients according to documented processes.

• Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.

• Maintain and document all network IDF changes and port mappings.

• Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.

• Position is 100% on site, with the primary location being the Client Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

**Technical skills desired:

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• Windows XP through 11, and server 2008 through 2019

• Familiarity with antivirus systems, Active directory, and basic windows security settings

• Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.

• Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and Client online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

**Summary:

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• Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use.

• Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

• The technical skills include knowledge of computer software and hardware.

**Education/Experience:

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• Bachelor degree in computer science or related field or equivalent training/education required

• 8-10 years customer service related experience required

**Responsibility level:

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• Exercises independent judgment with minimal direction from supervisor

**Skills:

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• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

• Strong ability to work independently and manage one?s time (Required)

• Strong mentoring skills necessary to provide support and constructive performance feedback (Required)

• Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)

• Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required)

**Major Job Duties and Responsibilities:

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• Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process

• Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements

• Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation

• Assign staff to analyze user needs and recommend appropriate hardware o Direct technicians, engineering designers or other technical support personnel as needed

• Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system