Job Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the central region of Maryland to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. 

WHAT YOU WILL BE DOING:

• Installing, programming, and maintaining advanced public safety communication systems, including but not limited to dispatch consoles, trunked radio networks (e.g., P25, Astro25), and Motorola radio platforms such as APX and MOTOTRBO.
• Restoring communications services quickly by identifying root causes, executing corrective actions, and verifying system performance for public safety sector customers.
• Performing field service work, including site visits, turn-ups, cutovers, acceptance testing, signal/coverage verification, and documentation of all configurations and system changes.
• Partnering with customers to plan installation and programming strategies, coordinate access, and ensure site readiness prior to system deployment.
• Assisting in scope development, quoting, and estimating for service, installation, and programming projects.
• Supporting preventive maintenance activities, firmware/software updates, subscriber reprogramming, and configuration management to ensure system reliability.
• Making minor mechanical/electronic modifications as required (e.g., connectors, wiring, antenna adjustments, accessory integration).
• Completing service tickets accurately and on time, including documentation of work performed, parts used, and recommended follow‑up actions.
• Mentoring junior technicians by providing technical guidance, hands‑on coaching, best practices for troubleshooting and installation, and support in developing their skills.
• Demonstrating a willingness to learn, grow, and be mentored on new technologies, equipment, and communication system platforms.
• Building strong customer relationships, serving as the primary technical contact and driving service excellence.
• Serving in an on‑call rotation and providing after‑hours technical support to meet customer uptime needs.
• Performing other duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• Minimum of 4 years of hands-on technical experience supporting advanced public safety communication systems.
• Proven success in managing all phases of technical service, installation, maintenance, and programming of communications equipment and infrastructure.
• Advanced-level skills in diagnosing, troubleshooting, and maintaining complex radio and wireless communication systems.
• Demonstrated proficiency in supporting Motorola Solutions' public safety communication systems or similar manufacturer competitors (P25/ASTRO 25 systems, Motorola APX radios, MOTOTRBO/DMR platforms, VHF/UHF LMR infrastructure, trunked and conventional networks, repeaters, and dispatch consoles).
• Strong knowledge of radio theory, RF fundamentals, propagation characteristics across various frequency bands, and communication system behavior.
• Technical certifications/licenses strongly desired (e.g., Motorola trainings, FCC GROL, ETA, safety certifications).
• Excellent communication skills with end users, dispatch personnel, contractors, and third‑party vendors.
• Strong customer focus and team-oriented mindset.
• Ability to manage multiple tasks, prioritize effectively, work independently, and maintain quality and safety standards in fast‑paced environments.
• A current and valid driver's license.
• Successfully passing a background check, drug screening, and motor vehicle record (MVR) check as a condition of employment and maintaining compliance with company standards throughout employment.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, humidity, and dry/windy conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

Critical systems maintenance may be required. First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekend work depending on project schedules.

TRAVEL REQUIREMENTS:

This position is part of the Field Service team that is responsible for supporting our public safety customers across Maryland and Washington, DC. In addition to the team's territory, this candidate will serve as one of the technical experts for Central Maryland to ensure strong coverage within the territory. Because of the nature of this position, candidates must reside within a commutable distance of the service area to enable quick response to outages and critical incidents while on‑call.

The candidate will be expected to travel as needed to support the company and customers. A company vehicle and fuel card will be provided for business‑related travel. A valid driver’s license is required, and you must maintain an acceptable driving record in accordance with company policy.

The candidate must reside within the central region of Maryland.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. 

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. 

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

#LI-KR1