Job Description

**Commercial/Industrial HVAC Service Manager

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**Position Overview

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The Service Manager oversees daily operations for commercial and industrial service department, servicing Southeast and Central PA clients. This role directs field technicians, manages profitability, and ensures high-quality execution of maintenance, troubleshooting, and repairs on complex mechanical systems. The manager bridges the gap between field talent and business goals to maximize client retention and team performance.

**Key Responsibilities

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• **Complex Fleet Management:

  ** Schedule and dispatch technicians to service heavy industrial equipment, including large rooftop units (RTUs), centrifugal/screw chillers, condensers, boilers, and industrial refrigeration systems.

• **Controls Integration:

  ** Oversee troubleshooting and programming of Building Automation Systems (BAS) and low-voltage control loops.

• **Financial Accountabilities:

  ** Review daily work orders, optimize job costing, approve invoices, and manage the service department's P&L targets.

• **Performance Leadership:

  ** Recruit, train, and mentor field technicians, establishing clear safety and efficiency benchmarks.

• **Technical Guidance:

  ** Serve as the senior technical resource for complex diagnostics on commercial cooling tower and boiler loops.

• **Customer Relations:

  ** Field client escalations, assist with large project estimates, and secure long-term preventative maintenance contracts.

**Qualifications & Experience

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• **History:

  ** 5-7+ years’ experience in commercial and industrial HVAC service.

• **Leadership Background:

  ** 3+ years in a service management, dispatch, or supervisory role.

• **Equipment Expertise:

  ** Documented experience with RTUs, chillers, boilers, commercial refrigeration, building controls.

• **Education & Licensing:

  ** High school diploma/GED required (Technical Degree preferred); valid Universal EPA Certification; clean, insurable driving record.

• **Business Skills:

  ** Proficient with service dispatch software and MS Office (Excel, Word); strong team-building skills.

**Compensation, Benefits, General Info

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• Base salary 120-150K range, depending on experience level

• Profit sharing potential – up to 30-50K

• In office role, typically 7am-4:30pm M-F, some client visits required

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