Job Description

Service Supervisor

***Job Description ***

The Service Supervisor oversees the daily schedule and production of assigned Service Technicians and/or Teams. Other duties include customer relations, quoting work, on-site Quality Control reviewing all work tickets and warranty claims, and interaction with the other managers regarding their warranty and service needs. Responsible for making sure that all Service Technicians are trained to complete the duties they are each assigned. The Service Supervisor is expected to handle all aspects of field operations and customer delivery in support of a Service Manager.

***Job *Responsibilities(List is not inclusive)

• Responsible for Field operations of an assigned group or team.

• Responsible for making sure all the Service Technicians are properly trained to complete each of their tasks and duties as assigned. On-the-job training is included.

• Review of service Tickets daily for follow-up items, accuracy of hours, and neatness of paperwork completion.

• Ensure each Service Technician thoroughly details work orders, so the customer understands the service rendered and that the problem was resolved. Ensure we are delivering what our customers are paying us for.

• Order parts and material as needed to complete open service tickets – as required.

• Coordinate with the dispatch team to schedule work as required.

• Provide oversight to Service Technicians in the field as appropriate.

• Ensure Service Technicians comply with company processes and procedures.

• Service/Maintenance events are resolved timely and to each customer’s satisfaction.

• Quote larger all repair jobs and obtain approval from customers directly. Smaller repairs can be approved through the dispatch team.

• Work with the Service Manager to determine a Technician based training schedule. (Internal & External)

Required Knowledge, skills, and abilities

• Valid driver’s license

• Computer skills

• Ability to multi-task

• Organized

• Advanced customer service skills

Education and Experience

• High School Diploma Required. Bachelor’s Degree required.

• Minimum five years of related experience required.

• Direct Industry Experience preferred.

***Physical requirements ***

• Required to stand, walk, and sit.

• Talk or hear, both in person and by telephone

• Use hands to finger, handle, or feel objects or controls

• Reach with hands and arms.

• Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds.

You should be proficient in:

• HVAC
• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair