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Collector and Administration Support (Remote)

DGI Supply Co.

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Littleton, CO
LOCATION

Job Description

As posted by the hiring company

Job Overview:

SUMMARY:

This customer-service oriented position, works with inquiries from customers, many of whom are long-term, who have questions about how to reach someone or regarding the bill they received from us.

This part-time position works has a Monday-Friday schedule that works from 8am-5pm (PST).

DUTIES AND RESPONSIBILITIES:

  • Working with incoming callers to determine the proper routing of calls using Akkadian
  • Provides support in our credit and billing department
  • Processing credit card payments
  • Working with multiple departments to gather information (e.g. returns, accounts payable) for customers to answer questions and resolve issues; working to correct invoice issues and concerns
  • Providing customer with copies of invoices or statements as requested
  • Submitting invoices into customer portals (as needed)
  • Releasing orders for customers; working with management for approval on exceptions
  • Calling customers regarding account status and providing payment details
  • Other duties as assigned
  • Reports to the Assistant General Counsel

SKILLS AND EXPERIENCE REQUIRED:

  • Excellent verbal, written and interpersonal communication skills
  • Strong customer service experience
  • Excellent follow up skills
  • Good listening skills and attention to details
  • Basic Microsoft Office Skills
  • Collections experience a plus
  • High level of integrity and self-starter who is motivated and driven
  • Passionate, Adaptable, Customer Focused and Teamwork oriented
  • Strong sense of urgency and accountability

EMPLOYMENT OPPORTUNITY INCLUDES:

  • Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
  • Career growth

DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.