Job Description

SUMMARY:

This customer-service oriented position, works with inquiries from customers, many of whom are long-term, who have questions about how to reach someone or regarding the bill they received from us.

This part-time position works has a Monday-Friday schedule that works from 8am-5pm (PST).

DUTIES AND RESPONSIBILITIES:

• Working with incoming callers to determine the proper routing of calls using Akkadian
• Provides support in our credit and billing department
• Processing credit card payments
• Working with multiple departments to gather information (e.g. returns, accounts payable) for customers to answer questions and resolve issues; working to correct invoice issues and concerns
• Providing customer with copies of invoices or statements as requested
• Submitting invoices into customer portals (as needed)
• Releasing orders for customers; working with management for approval on exceptions
• Calling customers regarding account status and providing payment details
• Other duties as assigned
• Reports to the Assistant General Counsel

SKILLS AND EXPERIENCE REQUIRED:

• Excellent verbal, written and interpersonal communication skills
• Strong customer service experience
• Excellent follow up skills
• Good listening skills and attention to details
• Basic Microsoft Office Skills
• Collections experience a plus
• High level of integrity and self-starter who is motivated and driven
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability

EMPLOYMENT OPPORTUNITY INCLUDES:

• Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
• Career growth

DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.